Frequently Asked Questions
Everything you need to know about bringing your home decor to life with Diamond Photo.
How do I know if my photo is high enough quality for a large canvas?
Our system automatically checks your file resolution during the upload process. If your photo's quality is too low for your selected size, a warning icon will appear. For best results, we recommend using original files from your camera or smartphone rather than screenshots.
What materials do you use for your frames and canvases?
We use gallery-grade 100% cotton canvas, archival-quality inks that are fade-resistant for 75+ years, and sustainably sourced solid wood for all our handcrafted frames to ensure your home decor lasts a lifetime.
How do I care for and clean my Diamond Photo prints?
To maintain your prints, simply dust them lightly with a soft, dry microfiber cloth. Avoid using water, glass cleaners, or any chemical solvents, as these can damage the protective coating of the canvas or photo paper.
What is your return policy for personalized home decor?
Since each item is custom-made with your unique photos, we cannot accept returns for change of mind. However, if your order arrives damaged or with a manufacturing defect, we offer a 100% replacement guarantee at no extra cost to you.
Do you offer international shipping for your products?
Currently, we ship to all residential and business addresses within the continental United States, Canada, and the United Kingdom. Shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna to make decorating your home more affordable.