Returns & Replacements
At Diamond Photo, we want your home to be filled with memories you love. If your custom wall art or photo decor arrives damaged or with manufacturing defects, we offer a hassle-free replacement or refund within 30 days of delivery.
Submit a Request
Contact our customer support team via email with your order number and a brief description of the issue.
Provide Photos
Attach clear photos of the damaged item and the original packaging to help us expedite your claim with our quality control team.
Review Process
Our team will review your request within 2 business days to verify the defect and approve your replacement or return.
Receive Replacement
Once approved, we will print and ship a new custom piece to your home at no additional cost, or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing